Templates

Template is a pre-defined format to establish end-user communication. cidaas provides templates for various communication methods like Email, SMS, IVR, and Push. An administrator can use Templates to replace the content as per the requirement. An administrator can modify changes quickly and create templates that encourage simple communication with the user.

To start using cidaas Templates, Login to Admin UI and click on the Settings drop-down menu, and then select Templates.

cidaas offers varied Template type options for different notification types.

Find the below table for reference:

Notification Type Template Type
Email SMS IVR PUSH
Verify Account YES YES YES NO
Welcome User YES YES YES NO
User Created YES YES NO NO
Invite User YES NO NO NO
Reset Password YES YES YES NO
Change Password YES YES NO NO
New Device YES NO NO NO
New Location YES NO NO NO
New Network YES NO NO NO
After De-Activate User YES NO NO NO
After Activate User YES NO NO NO
User Created Verify YES NO NO NO
Un-Register User Alert YES NO NO NO
User Merge_Identity Alert YES NO NO NO
Password Reset by Admin YES NO NO NO
Verify User YES YES YES YES

Default Templates Setup

Navigate to Default Templates setup by selecting Settings -> Templates -> Cidaas Templates -> default -> Template

On the Templates Setup, you can see the notification messages sent to the users at different times.

There are pre-defined placeholders that allow the diverse client and product feature to integrate dynamically during the creation of the respective messages sent.

1. Click “Email Templates”, this will redirect to the default templates setup screen as in the below instance.

Notification Type

2. From the drop-down select the appropriate notification type.

Find the below table for description references of different Notification types:

Notification Types Description

Verify Account Template

Once user got registered with cidaas, a verification email is sent to the appropriate users' email to verify the account.

Welcome User Template

Once the user got registered and as soon as they verify their account, a welcome notification can be triggered using this template.

User Created Template

Once the user is created, an email notification is sent to the appropriate users' email to inform the created used account.

Invite User Template

When Administrator invite user to provide access, an email is sent to the appropriate users' email.

Reset Password Template

To reset password, an email notification is sent to the appropriate users' email.

After Change Password Template

When user changes the password, an email notification is sent to the appropriate users' email.

New Device Template

When user login from different device, an email notification is sent to the appropriate users' email.

New Location Template

When user login from different location, an email notification is sent to the appropriate users' email.

New Network Template

When user login from different network, an email notification is sent to the appropriate users' email.

After De_Activate User Template

If the Administrator detects a fraud user and deactivates the particular user account, the respective user will receive an email notification configured in this template.

After Activate User Template

When the admin re-activate a users' account, an email notification configured in this template is triggered to the respective user.

User Created Verify Template

When the admin re-activate a users' account, an email notification configured in this template is triggered to the respective user.

Un-Register user Alert Template

When a user unregisters from email subscriptions and notifications, the user will get an email notification configured in this template.

Un-Register Merge Identity Alert Template

When a user unregisters from mergerd identitiies, subscriptions, and notifications, the user will get an email notification configured in this template.

Passeord Reset by Admin Template

When the administrator resets the user password, the user will get an email notification generated via this template

Verify User Template

Once the user got registered with cidaas, verification email is sent to the appropriate user's email to verify the account.

Template Type

Note Depending on the notification type you select, corresponding template type will appear.

2. Select the template type.

Template Types:

Email

Creating an email notification involves specifying when to send it, who receives it, and what it contains.

There are two ways of processing Email: Link and Code

1. Click “Link” button and select the appropriate locale

2. Click “Find Template” button, the below screen gets displayed,

3. When Administrator selects LINK flow, to send an email, then the email received by the user will looks like the image below.

Note: To add your HTML code click on </> button and enter your code.

2. Code

1. Click “Code” button and select the appropriate locale from the drop-down.

2. Click “Find Template” button, the below screen gets displayed,

3. When Administrator selects Code flow, to send an email, then the email received by the user will looks like the image below,

SMS (Short Message Service)

1. Select the template type as SMS (Short Message Service): SMS Notifications are text-based, and simple messages and links can be a great way to drive users to a website or a download link.

2. Select the appropriate locale from the drop-down and click “Find Template” button,

3. Select the appropriate placeholders from the drop-down and click “Save Template” button.

4. When Administrator set the SMS template, once user registered with cidaas, an SMS notification link as in the below

IVR (Interactive Voice Response)

1. Select the template type IVR (Interactive Voice Response): IVR uses prerecorded and dynamically generated audio to interact with customers.

2. Select the appropriate locale from the drop-down and click “Find Template” button,

3. Select the appropriate placeholders from the drop-down and click “Save Template” button.

4. When Administrator set the IVR template, once user registered with cidaas, a computerized call to verify the IVR.

Notification Type Verify User

PUSH

A push notification is a message that popup on a mobile device. App publishers can send them at any time; not necessary for the user to be in the app or using their device to receive push notifications.

1. Select the template type push

2. When the notification type is “Verify User”, the PUSH template gets displayed as in the below screen,

3. Click “General” button against processing type, the below five “Verification Type” gets displayed

The below three verification flow is used under the five-verification type as explianed below:

1. Face: Push template use Face to recognize the authentication.

  1. Click “Face” button, from the drop-down select the verification flow, the below screen gets displayed,
  2. Select the appropriate verification flow from the drop-down and select the appropriate locale
  3. Click “Find Templates” button, the below screen gets displayed,
  4. Select the appropriate placeholders from the drop-down and click “Save Template” button. A message window popup “Template Saved Successfully”

cidaas offers three types of Verification flows

Find the below table for description references for different types of Verification flow:

Verification Flow Description

Passwordless Authentication

Passwordless authentication is a type of authentication where users make passwords simple by using the fingerprint, or a code that is delivered via email or text message.

Verification Configuration

Verification flow is used when the user configures a new MFA method.

Multifactor Authentication

Multifactor Authentication provides more than one method of authentication of credentials to verify the user identity.

2. Voice: Voice authentication relies on a persons' unique voice patterns for identification to authorize access. This type of authentication requires a device that can capture the user voice very accurately and software that can recognize the patterns of the voice and compare it to already-recognized patterns.

  1. Click “Voice” button, from the drop-down select the verification flow, the below screen gets displayed
  2. Select the appropriate verification flow from the drop-down and select the appropriate locale
  3. Click “Find Templates” button, the below screen gets displayed,
  4. Select the appropriate placeholders from the drop-down and click “Save Template” button. A message window popup “Template Saved Successfully”.

3. Pattern: Pattern authentication is when user preferred to draw a pattern password between the nodes to open the lock instead of entering an alphanumeric password.

  1. Click “Pattern” button, from the drop-down select the verification flow, the below screen gets displayed,
  2. Select the appropriate verification flow from the drop-down and select the appropriate locale
  3. Click “Find Templates” button, the below screen gets displayed,
  4. Select the appropriate placeholders from the drop-down and click “Save Template”button. A message window popup “Template Saved Successfully”

4. Push: A push notification is a message that popup on a mobile device. App publishers can send them at any time; users don't have to be in the app or using their devices to receive them.

  1. Click “PUSH” button, from the drop-down select the verification flow, the below screen gets displayed,
  2. Select the appropriate verification flow from the drop-down and select the appropriate locale
  3. Click “Find Templates” button, the below screen gets displayed,
  4. Select the appropriate placeholders from the drop-down and click “Save Template” button. A message window popup “Template Saved Successfully”.

5. Touch ID: Touch ID allows users to authenticate with their fingerprint (biometric authentication).

  1. Click “Touch ID” button, from the drop-down select the verification flow, the below screen gets displayed,
  2. Select the appropriate verification flow from the drop-down and select the appropriate locale
  3. Click“Find Templates” button, the below screen gets displayed,
  4. Select the appropriate placeholders from the drop-down and click “Save Template” button. A message window popup “Template Saved Successfully”



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